PRIVACY POLICY
1. Introduction
Watercrest Mall is committed to protecting the privacy of the personal information of users of this website.
The purpose of this Privacy Policy is to demonstrate this commitment and to inform you of the principles under which Watercrest Mall processes personal information received from you.
This Privacy Policy complies with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).
Watercrest Mall reserves the right to update this Privacy Policy at any time. The latest version will always be published on this page.
By using this website, you consent to the processing of your personal information in accordance with this Privacy Policy.
2. Definitions
“Personal Information” means information relating to an identifiable, living natural person, and where applicable, an identifiable juristic person, including but not limited to:
Name, contact details, and identifying information
Demographic information (age, gender, etc.)
Employment, financial, or educational information
Online identifiers such as IP address
Personal views, preferences, or correspondence
Any other information that can identify a person directly or indirectly
“Website” means:
www.watercrestmall.co.za
3. When We Collect Your Personal Information
Watercrest Mall may collect your personal information when you:
Visit and browse the Website
Submit enquiries or contact forms
Subscribe to newsletters or marketing communications
Engage with promotions, competitions, or surveys
4. What Personal Information We Collect
Watercrest Mall may collect the following types of personal information:
Your name and surname
Email address and telephone number
Any information you provide via forms or enquiries
Preferences and interests
Technical data such as IP address and browsing behaviour
This information is collected either:
Directly from you
Automatically through cookies and tracking technologies
You may control cookie usage through your browser settings.
5. Purpose of Processing Personal Information
Watercrest Mall processes personal information for the following purposes:
To operate and administer the Website
To respond to enquiries and communicate with you
Customer relationship management (including newsletters and updates, subject to your consent)
Marketing, analytics and website improvement
Managing complaints, requests, and data subject rights
Watercrest Mall may:
Share information where required by law
Process information with your consent
Use anonymised data for statistical purposes
6. Disclosure of Personal Information
Watercrest Mall will not sell or share your personal information with unrelated third parties for marketing purposes.
Your personal information may be shared with:
Service providers (e.g. website hosting, IT support)
Professional advisors
Regulatory or law enforcement authorities where required
All third parties are required to process your personal information securely and only for authorised purposes.
Where personal information is transferred outside South Africa, Watercrest Mall will ensure compliance with POPIA, including appropriate safeguards or obtaining your consent.
7. Security of Your Information
Watercrest Mall takes appropriate technical and organisational measures to protect your personal information, including:
Secure servers and firewalls
Encryption (such as SSL where applicable)
Access control and internal policies
Regular security reviews
Despite these measures, no system is completely secure, and Watercrest Mall cannot guarantee absolute security.
8. Children’s Privacy
Watercrest Mall does not knowingly collect personal information from individuals under the age of 18 without consent from a parent or legal guardian.
If such information is identified, it will be deleted promptly.
9. Cookies Policy
The Website uses cookies to enhance user experience and collect usage data.
You will be given the option to accept or decline cookies. You can also manage cookies through your browser settings.
10. Retention of Personal Information
Watercrest Mall will retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.
As a general guideline:
Personal data may be retained for up to three (3) years after last interaction
Information required for legal or contractual purposes may be retained longer
After this period, data will be securely deleted or anonymised.
11. Your Rights
In terms of POPIA, you have the right to:
Access your personal information
Request correction or deletion of your information
Object to processing
Withdraw consent at any time
Lodge a complaint with the Information Regulator
You may exercise these rights by contacting Watercrest Mall using the details below.
You may also unsubscribe from marketing communications at any time via the unsubscribe link or by contacting us directly.
12. Contact Information
For any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:
Watercrest Mall
Website: www.watercrestmall.co.za